Shipping & Returns

ORDER PROCESSING

  • We accept orders online 24 hours a day, seven days a week.
  • Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays.
  • Orders placed after 12 PM EST will begin processing the next business day.
  • Orders placed on Friday after 12 PM EST will begin processing on the following Monday.
  • We currently do not process orders over the weekend and on holidays.

FREE SHIPPING DETAILS

*Please note that only Canada Post delivers to PO boxes.

  • Free Shipping offer is valid on selected products only.
  • Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
  • Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
    and the order is $200.00 and over (before taxes).
  • Free Shipping is valid only within Canada.
  • Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
  • Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout..
  • Courier shipments require an adult signature for proof of delivery..
  • Distrio Marketing reserves the right to end or modify this Free Shipping offer at any time.
  • Return shipping costs are the responsibility of the buyer.
Distrio Marketing reserves the right to refuse any order with Free Shipping which the website accidentally offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled. 

EXPORT POLICY 
  • All delivery charges and taxes will be added when applicable to the prices shown on our Website.
  • Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
  • Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
  • International shipping: We are not responsible for any duty/import/taxes/customs/etc charges. 
  • We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.

RETURNS

  • If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping).
  • We will replace a defective or "damaged during shipping" product/s immediately once the RMA request is accepted and the product is returned to Distrio Marketing Canada.
  • All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 7 business days.
  • NO RETURNS ON PARTS,POWER SUPPLIES or Similar at Risk Products. All parts are tested before being shipped to customer if you burn it, it's your responsibility to buy a new one.

WARRANTY

  • 30 Days Warranty for Every Product!